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Welcome to our contact form, which allows our beloved customers to contact GTWO support team. We thank you for your interest and trust in Premium GTWO™ electric bicycles.

  • Use English language or help of Google Translate.
  • We provide full support for www.gtwo.eu customers.
  • We do not resolve issues with buyers outside of our website.
  • Do not use this contact form to send us spam or any offers.
  • Please be patient with our reply due to the timezone effect.

    FREQUENTLY ASKED QUESTIONS / ANSWERS

    We offer worldwide free shipping. No additional shipping charges or fees will be applied. Our prices are final.

    Import tax for EU and USA, Canada, Australia (and many other countries) are included in the price. No additional import tax charges or fees will be applied. Our prices are final.

    PayPal, PayPal Checkout, Bank transfer, Credit Card /MasterCard, Visa, American Express (Safe payment gateway by Stripe).

    After the confirmed payment, the packaging and shipping time is normally between 28 and 35 days. In a few cases, it can extend to 40 days.
    Shipping to European countries is usually faster.

    Yes, warranty on your GTWO™ ebike is included and extended to 12 months. The warranty on the battery is 6 months.
    Warranty includes potential malfunctions with the correct use of ebike. Warranty excludes force damages, water damages, and any other damage that comes as a result of misuse of the product.

    Yes, you will receive a tracking code within 2-4 days after purchase.

    Yes, the factory can upgrade your motor, your tires, or other features. You can choose features during ordering process.

    Look at the product pictures, if mag wheels are available for your specific model, they will be on the photos and the option will be available above the “Add to cart” button.

    Motor power can sometimes be regulated od limited by your country law. The buyer must make sure that the chosen motor is acceptable by local law. Seller will carry no responsibility if the customer orders a motor that is above the local law regulation.

    If your question is not on this list, please send us a message via the Contact form.

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